Employer Connection Requirements

Requirements and fixes for common errors while connecting browsers to the ABILITY Job Fair Platform.

Desktop or Laptop Requirements

  • 5 Mbps upload & download to ensure clear audio & video at CIF resolution 30 frames per second. Use any online speed test application to locate your speed. (ex. speedtest.net)
  • Chrome browser (latest version) - Click here to download Chrome.
  • Ensure a different browser is not automatically loading the link ( Ex. Internet Explorer, which will not work)
  • Confirm Webcam & Mic are enabled under Chrome Settings.

Camera settings:       //settings/content/camera?search=camera
Microphone:             //settings/content/microphone?search=microphone

  • Clear browser history/cache. (Click Ctrl+H or Cmd+H) Be sure to have all of the below checked.)

Browsing History
Cookies and other site date
Cached Images Files
Site Settings (important)

Mac Device Connection Issues

Unable to Connect on Mac

  • Ensure Chrome browser webcam/mic permissions for https://abilityconnect.online are active
  • Check Mac Preferences >> Privacy & Security
    • Check "Privacy"
    • Confirm Google Chrome is selected for Camera and Microphone

Mac Security and Privacy Select Mic and Webcam for Chrome

Home Wifi/Network Troubleshooting

  • Confirm wifi has 5mbps upload and download speeds for clear video.
  • Confirm there are no other users on your wifi network.
  • Confirm Chrome is in use (and not a default browser like IE)
  • Clear all cache (see above)
  • Close and restart browser window
  • Reboot computer
  • Reboot router

Work Network Troubleshooting

  • Confirm Chrome is in use (and not a default browser like IE)
  • Clear all cache (see Connections Requirements)
  • Close and restart browser window
  • Switch to “home” or “guest” wifi connection
  • Share this information with your IT team. Network Requirements

 

Network Requirements

Description text

Please share with your company's IT Support. They may be able to help you connect on your company computer/network/vpn.

1. Recruiter device will need firewall ports open for this IP address: 18.233.7.143

2. Bandwidth Requirements per Recruiter Device

5 Mbps upload & download to ensure clear audio & video