Employer Connection Requirements

Requirements and fixes for common errors while connecting browsers to the ABILITY Job Fair Platform.

Desktop or Laptop (Required)

Connection Requirements

  • 5 Mbps upload & download to ensure clear audio & video at CIF resolution 30 frames per second. Use any online speed test application to locate your speed. (ex. speedtest.net)
  • Chrome browser (latest version) - Click here to download Chrome.
  • Ensure a different browser is not automatically loading the link ( Ex. Internet Explorer, which will not work)
  • Confirm Webcam & Mic are enabled under Chrome Settings.

Camera settings:       //settings/content/camera?search=camera
Microphone:             //settings/content/microphone?search=microphone

  • Clear browser history/cache. (Click Ctrl+H or Cmd+H) Be sure to have all of the below checked.)

Browsing History
Cookies and other site date
Cached Images Files
Site Settings (important)

Home Wifi/Network Troubleshooting

  • Confirm wifi has 5mbps upload and download speeds for clear video.
  • Confirm there are no other users on your wifi network.
  • Confirm Chrome is in use (and not a default browser like IE)
  • Clear all cache (see above)
  • Close and restart browser window
  • Reboot computer
  • Reboot router

Work Network Connections Troubleshooting

  • Confirm Chrome is in use (and not a default browser like IE)
  • Clear all cache (see Connections Requirements)
  • Close and restart browser window
  • Switch to “home” or “guest” wifi connection
  • Share this information with your IT team. Network Requirements

 

Network Requirements

Please share with your company's IT Support. They may be able to help you connect on your company computer/network/vpn.

1. Agent Station (Recruiter Device) will need these firewall ports open for this IP address: 35.239.177.193

a. 80 / 443 - TCP - external web access - external access

b. 8443 - TCP - WebRTC socket - external access

c. 15060, 15061 - TCP - SIP/TLS internal call socket - external access

d. 15080, 15081 - TCP - SIP/TLS external call socket - external access

e. 16384 - 32768 - UDP - RTP socket - external access

2. Bandwidth Requirements per Agent Station (Recruiter Device)

a. 5 Mbps upload & download to ensure clear audio & video at CIF resolution 30 frames per second